The staff was great. Very nice and welcoming. We got an upgraded room and didn't have a problem with anything. Breakfast in the morning was good as well.
Nice enough, but the deadbolt wouldn't lock correctly. They couldn't accommodate a different room, so we didn't really get a great night of sleep for our long trip. We did receive a token compensation, which is why I can't give a 1 star rating.
After traveling for 15 hours, we needed to stop for the night and stopped at this Fairfield Inn just before 2 a.m. late Saturday/ early Suggest. The glass door was locked but the woman at the counter buzzed me in. Obviously looking travel - worn, I inquired for a room with two beds for my family. The woman behind the counter advised that she was in the middle of the audit and it would be a while. WHAT ?? It wasnt because there weren't any rooms available, it was because she was in the middle of a function. She didn't offer to check us in a different way or offer a time frame of when we could check in.
VERY BAD BUSINESS PRACTICES. We traveled to the next exit, where we were greated with a friendly face. I informed that clerk of what we were told and she advised she had other ways to check us in during het audit. Not a good representation or practice for a hotel in the Marriott family.
Clean, quiet, comfortable, welcoming room and bathroom. Friendly and professional staff, helpful with very late check-in. King room with separate desk and sofa area.
The room was great. Could not hear any sounds. The staff was great. We have a small dog and she was fine. We stayed on the second floor. We all slept soundly. This is our second time we have stayed at this Holiday Inn Express.
Fairfield Inn Suites By Marriott Lexington Berea is a US Lodging based in Berea, Kentucky. Fairfield Inn Suites By Marriott Lexington Berea is located at 227 Paint Lick Rd, Berea, KY 40403, USA.
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